Terms
& Conditions
General
Yellow Blossom Designs Ltd reserves
the right to change these terms and conditions at any time. It
is your responsibility to read the terms and conditions before placing an order.
Yellow
Blossom Designs Ltd reserves the right to amend prices without prior
notice. All prices/quotes provided via email/messaging are inclusive of
VAT. The
information provided on this website is subject to change in the
future.
VAT registration number: 154942005
When
To Order
It is
normal to send out your invitations around 24 - 20 weeks before the
wedding, therefore it is advisable you order them 8 – 9 months in
advance of your big day. However please
contact us if you need your stationery within a shorter time period,
we will endeavour to help where possible, express order charges will
apply.
The
average turnaround time after proofs have been confirmed is 3 - 4 weeks
(can be longer/shorter depending on availability & complexity of
your order) Postal charges will be worked out depending on the size
of your order and will be detailed in your confirmation of booking.
Secure a Date
To confirm your order &
prices quoted via email/messaging we will require a £20 non-refundable deposit to book your order in for a later date (We do not book orders in that are needed within 8 weeks, these orders will require full payment at the time of ordering).
Only once your
deposit has cleared will your booking be confirmed and secure. We will only hold
dates for 5 working days and once this time has elapsed the dates will
become available to other customers. We must receive all of your
stationery details by the date we arrange your booking to avoid any extra charges.
If
a change in the date of booking is required we cannot guarantee to be able to move your booking
to another date if we are fully booked. Orders are taken on first come first served basis
and any changes required to the date are subject to further charges.
Payment
Payment
must be made via
Paypal or Bank Transfer. Paypal payments will be subject to a 8%
surcharge on the total cost of the order. Bank Transfers are free of
charge.
In some cases you may
require your order to be sent in two batches (first, invitations
and second order for stationery only to be completed once received further
information I.e Table Plans & Place Cards). We will invoice you
for the remaining balance including any additional postal charges nearer the
time.
Proof
All
proofs will be sent via email as a JPG file and you should then email
the amendments/changes as necessary. Futher proofs will then be sent
with the amendments/changes for you to check. This process will
continue until you are completely happy. It
is your responsibility to check the proof and your order will not be
printed until you confirmed all the electronic proofs via email. Any
amendments must be clearly stated in emails. We will not be held responsible
for any errors that have gone unnoticed after the proof has been
confirmed.
You
the customer are responsible for obtaining any copyright permission
associated with hymns etc. for The Order of Service.
Slight
colour/shade variations may occur on the final print. Please be aware
that all PC/Mobile/Ipad screens are set up differently and this will result in
some colour deviations from your devices to ours, some orders are printed
in RGB and some are printed in a CMYK mode. All screens vary
in colour so the colour on final prints can vary - in this case we
would advise you to purchase a sample. All
invitations are hand crafted so there may be slight variations. This
will not however affect the design or quality of the stationery.
To
minimise the risk of variations in colours etc we recommend you
order all of your wedding stationery together and a sample to check
colouring before full printing commences.
The
Yellow Blossom Designs Ltd logo will appear discreetly on the reverse of
all save the date cards, invitations and thank you cards, if this is
a problem please let us know before making full payment for your
order.
All
orders are printed to meet your requirements and are non-refundable
and non-returnable.
Photos
Photos
will need to be emailed in a JPEG format. For low resolution photos
we cannot accept responsiblity for a low quality photo print.
You
the customer are responsible for obtaining any copyright permission
associated with photographs.
Delivery
Orders
will be sent via a Courier or Royal Mail. You the customer are
responsible for providing accurate postal information and we cannot
accept responsibility for the lost of orders if you fail to provide us with
the correct address. Any orders returned to us due
to refusal of signature/collection will require a further delivery
charge before orders are resent. Once your stationery has been dispatched Yellow Blossom Designs Ltd
cannot be held responsible for any delay, loss or damage to items and
you should notify us immediately should there are any problems upon arrival and we will endeavor to resolve the issue.
For deliveries to Northern Ireland,
Isle of Man, Channel Islands, Isle of Wight, Isle of Scilly, Republic
of Ireland or Overseas postage prices will be much higher. Please
contact us for a quote.
Cancellations
You
may cancel your order up to 7 days after placing the deposit only which
will result in a full refund. In
the unfortunate event that you should have to cancel or postpone your
wedding, all completed work must be paid for.
If
you wish to cancel your order after we have designed and completed the
setting of your order (i.e re-wording of the design, adding images and
changes to colours or layout). Then we cannot offer a full refund. We
will offer a refund minus 45% of the total for the work
already
completed on your order.
We are unable to offer a refund after your order has been approved and
printed. All
orders are printed to meet your
requirements. Thus, cancellations will not be considered after you have
given the OK to print your order.
Refund Policy
Once email proofs has been approved we will not accept
responsibility of any typo or grammar errors on the final print. Please ensure you check
all spelling before giving the go ahead for printing to commence.
Unfortunately,
there are occasions when errors occur. If the product you receive has a
printing error that was caused by our printing process, we will gladly
replace your order at no charge. Just send back your original order and
a replacement order will be shipped to you by the same method as your
original order. You will be liable for the costs of returning any goods
to us.
All orders
are personalised to each customers requirements therefore we are not
obliged by law to offer any refunds on personalised items unless the fault lies with us.
Any problems upon receiving a order must be reported to us within 2 weeks of receipt.
Free
Samples
One sample is permitted per customer. Charges for more than one sample
will be at the cost. Refusal of free samples
will be given if we am under the suspicion that you or
someone on your behalf is ordering extra free samples.
Wording will not
be fully personalised but will contain the bride and grooms name & wedding date.
Cheque
Book Invites, Passport Invites, Pocket Invites, Diamond Tag Invites.
Wallet Invitations & Invitations with extra inserts/buckles/lace
Invitations are not free of charge.
If
a order is placed several months/years
after a sample purchase we do my very best to ensure the card used
matches the sample posted out exactly. But on the odd occasion the
suppliers change their card due to circumstances beyond our control (ie
lack of a certain tree) which may cause a slight colour/thickness
variation from your sample to your actual order.
Private
Policy
This Privacy Policy describes how and when we, Yellow Blossom
Designs Ltd, collect, use, and share information when you purchase an
item from us, contact us, or otherwise use our services.
Information We Collect
To fulfil your
order, you must provide us with certain information (which you
authorised when placing an order to provide to us), such as your name, email address,
postal address, payment information, and the details of the product that
you are ordering. You may also provide us with additional personal
information (for a custom order, for example).
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
•
as needed to provide our services, such as when we use your information
to fulfil your order, to settle disputes, or to provide customer
support;
• if necessary to comply with a legal obligation or court
order or in connection with a legal claim, such as retaining information
about your purchases if required by tax law; and
• as necessary for
the purpose of my legitimate interests, if those legitimate interests
are not overridden by your rights or interests, such as providing and
improving our services. We use your information to provide the services
you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information
about our customers is important to our business. We share your
personal information for very limited reasons and in limited
circumstances, as follows:
• Service
providers. We engage certain trusted third parties to perform functions
and provide services to my shop, such as delivery companies. We will
share your personal information with these third parties, but only to
the extent necessary to perform these services.
• Compliance with
laws. We may collect, use, retain, and share your information if we have
a good faith belief that it is reasonably necessary to: (a) respond to
legal process or to government requests; (b) enforce my agreements,
terms and policies; (c) prevent, investigate, and address fraud and
other illegal activity, security, or technical issues; or (d) protect
the rights, property, and safety of my customers, or others.
Data Retention
We
retain your personal information only for as long as necessary to
provide you with our services and as described in our Privacy Policy.
However, we may also be required to retain this information to comply
with our legal and regulatory obligations, to resolve disputes, and to
enforce my agreements. We generally keep your data for the following
time period: 5 years.
Your Rights
If you reside in certain
territories, including the EU, you have a number of rights in relation
to your personal information. While some of these rights apply
generally, certain rights apply only in certain limited cases. We
describe these rights below:
• Access. You may have the right to
access and receive a copy of the personal information we hold about you
by contacting us using the contact information below.
• Change,
restrict, delete. You may also have rights to change, restrict our use
of, or delete your personal information. Absent exceptional
circumstances (like where I am required to store data for legal reasons)
we will generally delete your personal information upon request.
•
Object. You can object to (i) our processing of some of your information
based on my legitimate interests and (ii) receiving marketing messages
from us after providing your express consent to receive them. In such
cases, we will delete your personal information unless we have
compelling and legitimate grounds to continue using that information or
if it is needed for legal reasons.
• Complain. If you reside in the
EU and wish to raise a concern about our use of your information (and
without prejudice to any other rights you may have), you have the right
to do so with your local data protection authority.
How to Contact Us
For
purposes of EU data protection law, we, Yellow Blossom Designs Ltd, are
the data controller of your personal information. If you have any
questions or concerns, you may contact us at
lisa@yellowblossomdesigns.co.uk.
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